30 DAY RETURNS
At Norella, you can shop with complete peace of mind. If something doesn’t fit quite right, or if it simply isn’t what you were looking for—that’s perfectly fine! You have 30 days to return your order, giving you plenty of time to try everything on at home and decide what you truly love.
Returning items is free and easy. Just let us know that you’d like to make a return, and we’ll take care of the rest. Once we receive your package, we’ll process your refund promptly.
Do you have any questions or need a little help deciding? Please feel free to reach out—we’re always happy to assist you with a smile!
~Norella
frequently asked questions
We do our best to ship your order as quickly as possible. You will generally receive your package within 1 to 3 business days. Once your order is on its way, you will receive an email containing a track & trace code.
You can, provided your order has not yet been shipped. Please contact us as soon as possible, and we will see what we can do for you.
Of course! You have 30 days to return your order. Returning items is free and easy. Just let us know, and we’ll take care of the rest for you.
You will find a size chart for every product. If you are unsure between two sizes, feel free to choose the larger one, or get in touch with us—we’d be happy to help you decide.
Feel free to get in touch with us via the contact page or by email. We’ll be happy to help you out with a smile!
